:awell_logo: Awell—Driving the CareOps Revolution

Awell is the driving force behind the CareOps revolution. Healthcare as it’s done today wastes time, burns out staff, and leaves patients underserved. We’re convinced it doesn’t have to be this way—and we’re here to change it. Just as DevOps transformed software development, CareOps is revolutionizing how care processes are designed, delivered, and improved. We’re building the world’s leading CareOps platform, empowering care organizations—from health systems and virtual-first providers to primary care networks—to move from static, inefficient and disconnected care processes to continuously improving, data-driven and automated care flows.

While, in many aspects, it’s still ‘day one’ for Awell, we’re already partnering with US healthcare leaders like Astrana Health, Suvida Health, Wellpath, etc.. Supported by top investors like Octopus Ventures and LocalGlobe, we’re building a team that’s global, open-minded, and committed to change the status quo.

Curious to learn more? Dive into our story in the Welcome to the Awell Handbook!

🧐 The Role

Our Go-To-Market is inspired by Palantir's playbook: we “forward-deploy” engineers to our customers to tackle their challenges head-on, getting things done, no matter what it takes. This means going way beyond standard implementation work—from creating new components on the fly and customizing integrations to building completely new products. We do what’s required to meet the unique needs of our customers and change the healthcare industry.

If you enjoy meeting customers on-site, working intensively with all CareOps stakeholders—including clinical experts, clinical operations, software engineering and product management—and delivering real impact for patients in a fast-paced, hands-on environment, then this role could be perfect for you.

😎 Responsibilities

• Customer Discovery: Engage directly with customers to unearth their core challenges, workflows, and unique operational nuances. Develop a thorough understanding of their needs through in-depth discussions and on-site observations.
• Technical Implementation: Lead the technical aspects of implementing the Awell Platform, including system integrations, data mapping and API configurations.
• Rapid Prototyping & Full-Scale Product Development: When needed, translate customer insights into tangible prototypes and evolve them into fully-functioning, production-ready products. Iterate quickly based on real-world feedback to ensure solutions are both innovative and practical.
• Project Management: Manage implementation projects, ensuring all customer requirements are clearly understood and delivered on time. Plan backwards from launch milestones to make sure nothing is left behind.
• Iterative Feedback Loop & Continuous Improvement: Maintain an ongoing dialogue with customers post-deployment to monitor solution performance, gather actionable feedback, and drive continuous enhancements.
• Internal Innovation Advocacy: Act as the voice of the customer within Awell, translating frontline insights into strategic product improvements and new feature opportunities that push the boundaries of CareOps innovation.

✅ Requirements

Can’t live without:

• Our Mission, Vision and Values excite you
• Software Engineering: You are a former software engineer and are comfortable writing code in Typescript. You will need to be able to build something from scratch or adjust existing elements to meet customer requirements.
• Hackathon Mindset: You thrive in environments where you need to move fast, solve complex problems, and aren’t afraid to "hack" things together to deliver value.
• Customer Obsession: You are relentlessly obsessed with delivering value to customers. You have experience working in customer-facing roles where you act as a 'dog that doesn't let go' ensuring customer problems are solved and satisfaction is achieved at all costs.