<aside> ℹ️ Most decisions should probably be made with somewhere around 70% of the information you wish you had. If you wait for 90 percent, in most cases, you’re probably being slow.

</aside>

🔎 Background

The practice we use for our decision-making process is largely based on how Amazon does it. That’s why we recommend reading https://issuu.com/chiefexecutive/docs/nd19_full_issue/s/165472 and https://www.linkedin.com/pulse/how-use-amazons-type-1-2-decision-making-your-own-business-lex-sisney/.

What you should know after reading this:

• The difference between type-I (a big, strategic decision that it’s hard to turn back from) and type-II (an everyday operating decision) decisions
• It’s better to disagree and commit than get stuck in information paralysis and elevate true misalignment issues quickly. Put another way, it’s OK to question a decision up front but it’s not OK to fight it or ignore it during implementation.
• Don’t make decisions by yourself, instead seek perspective. Unless nobody else is impacted upstream or downstream by your decision? Then just get it done.
• Don’t wait for all the information. Most decisions should probably be made with somewhere around 70% of the information you wish you had. If you wait for 90 percent, in most cases, you’re probably being slow.
• Taking the time to seek perspective from others before making a decision will not slow the company down. On the contrary, if done correctly, this should increase overall execution speed significantly.

🧐 Our learnings

ℹ️ Information flow

Previously, the input for decisions, the reasoning, and the decisions themselves were often not clear to everyone in Awell. The challenge to create good information flow is a common one in organizations that are larger than a handful of people and this is a problem that will only scale as we grow.

⏲️ Efficiency

When 2 people are discussing an issue, the need to be efficient is important. When a team is discussing an issue, the need to be efficient is paramount because each inefficient minute is multiplied by the number of people in the discussion.

🤔 Data vs opinions

We strive to make decisions based on facts, data and information from insights. While we are comfortable working with Opinions if necessary, it is wise to plan for data when making decisions based on opinions.

In some cases, there may be different interpretations or perspectives on the same set of facts or data, which can lead to (healthy) debate. Therefore, while facts can provide a more solid foundation for knowledge and understanding, they may not always lead to absolute certainty or agreement.

🐴 Facts vs assumptions